FAQ

Are you available for commissions?

Yes! I would be happy to work with you on your project and vision. Please contact me at mcg[at]catherinegoron[dot]com. 

Processing / How long does it take to prepare my print(s)?

Small format prints (8x10 or 11x14 inches) are processed within 2-3 business days. Large format prints (16x20 inches or larger) are processed within 6-8 business days. All photographs are protected within an acid-free clear sleeve and placed between rigid backing boards or in a heavy duty mailing tube.

Shipping / When will I receive my print(s)?

All prints are shipped from Seattle, Washington, USA. Delivery normally takes between 1-3 weeks depending on your shipping address. Free Shipping within the United States includes standard shipping with tracking. 

> Expedited Shipping: At checkout, you have the option of choosing Priority Mail (2 business days) or Priority Mail Express (1 business day) at the cost calculated based on your shipping address. PLEASE NOTE: If you choose expedited shipping, processing times of 2-8 business days will still occur depending on print size (see above).

> Holiday Shipping: Please allow extra shipping time to receive your package on time.

Will the print look exactly like what I see on my screen?

Color calibrations vary from monitor to monitor and as a result artwork colors may vary slightly from what you see on your monitor.

Do you sell digital files of your photographs?

I'm afraid I don't offer my artwork in digital format. However, I provide custom printing and other special orders so please feel free to let me know what you need and I'll do my very best to meet your request.

How do you handle refunds and exchanges?

I have a 100% satisfaction/happiness guaranteed policy. Great care is taken in processing, printing, packaging and shipping your print(s). If for some reason you are not satisfied, please let me know and I will happily remedy the situation.